Shipment Information

Air Mail & EMS tracking
For your convenience, we offer you a tracking number on all orders. As soon as your order is dispatched, you can find the tracking number in your TeaBeau account, as well as in the shipping confirmation email you will receive. With this number you can follow up on the web page of the corresponding messaging. TeaBeau works with the following courier companies, which cover all the countries of the world:

China Post

E-Packet USPS (US)

E-Packet USPS / Canadian Post (Canada)

Malaysia

PostNL

Post AB International Mail

Russia Post

Singapore Post

Swiss Post

Speedpost (EMS)

In some cases, the tracking number is only activated when the merchandise has reached the delivery terminal in your country. In this case, you can follow up on this website:

17track.net

The links are updated regularly. If any of them is not operative or broken, please send us an email indicating it to: sale@TeaBeau.com

Shipping methods, estimated duration and prices
When you process an order you are offered different shipping options. These are the different options:

Airmail (Airmail): the most economical method for small packages. It is only 5 USD (or the equivalent price in your currency) Up to 2 kgs per package and it takes between 1 to 3 weeks to reach most countries. More accurate estimates you can see below on this page.
Express delivery (EMS): the fastest method for small and large packages up to 20 kgs. The prices are calculated during the payment. The shipping speed is between 4 and 10 days.
Exterior shipping (Surface mail): This shipping method is available for orders over 4 kgs. Unlike standard air shipping, this method can go both by sea and by road, so the terms are longer, from 2 to 3 months. It is recommended mainly to businesses where the price of the product is more important than the speed of delivery. In addition, this shipment is not charged, it is completely free, since for us it is an advantage when negotiating prices with the farm.
Professional packaging
Your orders are packaged with care by our logistics team. We use sturdy cardboard boxes to make sure your package arrives in the safest way. For tea accessories, they are packed with bubble paper, over the already protected original packaging before inserting it into the box. Rest easy, knowing that our products arrive in perfect condition.

Shipments to the whole world
TeaBeau offers worldwide shipping. The majority of our orders are shipped to the United States, Canada, Australia, New Zealand, the United Kingdom and other European countries. We also frequently ship to Asian countries such as Japan, Korea, Singapore, Indonesia, Malaysia and the Philippines.

Delivery times and deliveries
It is of extreme importance that our shipments leave soon and protected. Orders normally leave our warehouse in Shenzhen, China in 1 or 2 working days (Chinese calendar). We will send you the shipping confirmation by email as soon as it is dispatched. To ensure that you receive our communications, please add our email: sale@TeaBeau.com to your list of secure emails. Ordinary shipping usually takes between 7 and 21 days; and mail by courier between 3 and 10 days (EMS Speedpost). To make it clearer, look at the following table:

Country / Region Approximate duration
Spain and other European countries 1-3 weeks
South American countries 2-4 weeks
Other countries 1-3 weeks
During Chinese vacations, transportation companies provide limited logistics services. The orders that are made during the national holiday (October 1 to 3) will be delayed 3 working days; while those made in the Chinese New Year (dates differ from year to year) there may be a delay of up to 5 business days.

If your order is delayed in the office, TeaBeauwill send you an email notifying you.

customs
All orders outside of China may be subject to taxes, duties, and trade rates of the country. As an importer in the country of destination, the recipient is responsible for all importation fees and restrictions. Although generally, less than 5% of orders have to go through responsibilities and customs payments, this depends on the country of destination.